REFUND POLICY

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IF YOU HAVE ANY QUESTIONS CONCERNING YOUR ITEM, FEEL FREE TO CONTACT US AT: rafaelkouto@rafaelkouto.com

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How do I return an item?

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• You have 10 calendar days to return an item from the date you received it.
• To be eligible for a return, your item must be unused, unfilled and in the same condition that you received it. 
• To complete your return, we require a receipt. Please add it to your retired item. 

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Send Items to

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Rafael Kouto
Via prati dei vizi 26
6616 Losone

Please note: You are responsible for paying the return shipping fee. The shipping costs are non-refundable.

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Refunds & Exchanges (if applicable)

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Once  your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your can choose weather you want to replace your item with another piece or get a refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Please note, items on sale are not eligible for any refund.

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